NDIS Support Workers Melbourne

Disability Support Workers

Your Partner in NDIS Support


PotentialMe provides dedicated NDIS support workers across Melbourne, offering reliable and compassionate assistance to help participants live more independently. We carefully recruit, train, and match our mental health disability support workers with individuals to make sure they have the right skills, experience, and personality fit. Our goal is to give you consistent, high-quality disability support that makes daily life easier and more fulfilling.

A group of people are standing in a circle and smiling.

Compassionate Support

NDIS Mental Health Support Workers


Our flexible, personalised support is designed to help you manage and improve your well-being, guided by your clinical team. We carefully select and train NDIS mental health support workers across Greater Melbourne to assist participants in their daily routines. We recognise that many individuals facing mental health challenges experience isolation and difficulties managing their daily tasks, underscoring the importance of having a trustworthy confidant during difficult times. A support worker plays a key part in providing emotional support and creating a safe, supportive environment where participants can freely express themselves.


Our NDIS support workers Melbourne are not just general support workers. They are trained and are passionate about working with participants with psychosocial disabilities, intellectual disabilities, acquired brain injuries, and those with Autism Spectrum Disorder.

Key Areas of Focus

How NDIS Support Workers Help


We recognise the uniqueness of each individual and are committed to tailoring NDIS support services that meet your specific needs and personal goals.

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Administration 

Help with administrative tasks such as scheduling appointments, managing bills, and organising daily activities.

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Meal Preparation

A support worker can help plan, prepare, and cook nutritious meals tailored to your dietary needs and preferences, ensuring balanced and tasty meals. 

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Household Tasks

A support worker can assist with light housekeeping, laundry, and maintaining a clean living environment to create a comfortable and organised space where you can relax.

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Transport Support 

We provide safe and reliable transport to school, work, educational programs, recreational events, shopping, appointments, and more. 

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Companionship and Emotional Support

A support worker offers a friendly presence, engaging conversations, and companionship to help you feel connected and valued. We are here to listen, support, and uplift you.

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Mental Health Support

We understand the importance of mental health and offer personalised support to help you manage and improve your well-being. 

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Development of Daily Living and Life Skills

PotentialMe aims to empower individuals with disabilities to enhance their independence, confidence, and abilities, enabling a more fulfilling and self-sustaining life. Through skill development, we support various aspects of daily living.

A group of people are connected to each other in a circle.

Social and Community Participation

Engage confidently in social and community activities with our support. PotentialMe encourages and facilitates your participation to enhance your social connections and sense of belonging. 

PotentialMe support workers assist participants in developing communication skills and strategies for daily life, engaging in social and community activities, transport support, and mastering tasks such as shopping, budgeting, cooking, and cleaning. 

Areas We Service

Local NDIS Support


Benefit from our dedicated local staff committed to delivering quality care and support within your community. As a registered NDIS service provider, our goal is to empower individuals with mental disorders, psychiatric, and psychosocial disabilities to overcome functional limitations, gain more control over their lives, increase their independence, and enhance their ability to manage daily complexities, facilitating full and equal participation in the community.

Greater Melbourne map

We service a wide range of areas across Melbourne, supporting people living in both the local area and surrounding suburbs. Our support services are available to participants and families in Banyule, Bayside, Boroondara, Brimbank, Cardinia, Casey, Darebin, Frankston, Glen Eira, Greater Dandenong, Hobsons Bay, Hume, Kingston, Knox, Manningham, Maribyrnong, Maroondah, Melbourne, Melton, Monash, Moonee Valley, Moreland, Mornington Peninsula, Nillumbik, Stonnington, Whitehorse, Whittlesea, Wyndham, Yarra, and Yarra Ranges. Additionally, our services extend to the nearby regions of Melbourne and Geelong, including Ballarat, Bendigo, Melton, and Werribee.

What Our Participants Say

In Their Own Words


  • Review From

    Michael A.


    “Sarah really took the time to understand exactly where I was coming from. She made me feel safe and heard and I always felt more confident after my sessions with her. She is always friendly, professional and I could tell that she really cared.”

  • Review From

    Rachel G


    “From the first time I met Sarah, I knew that I was never gonna go anywhere else for my therapy. Sarah took a truly holistic approach to my treatment and included things like physical health, my relationship with my family, and my work responsibilities into account when giving me advice. I’m not sure where I would be without her.”

  • Review From

    Ashley S.


    “When I met Sarah, I was in a really bad place. Now, after weekly sessions over the last few months, I’m making steady progress with my mental and physical health, as well as my relationship with my loved ones. I have no hesitation in recommending PotentialMe OT services.”

  • Review From

    Timothy S.


    “When I first got my NDIS Plan, I had a lot of anxiety about managing my NDIS funding but ever since PotentialMe took over, I feel very comfortable and relaxed knowing that all my supports are paid accurately and on time and also feel great knowing how much funds I still have available at any time.”

  • Review From

    Janna M.


    “Gary is very professional and easy to deal with, he has taken the stress out of navigating around my NDIS Plan.”

  • Review From

    Melony D.


    “Gary is always available when I need him, he is very supportive, and I am confident that I am getting the right advice around my NDIS funding.”

  • Review From

    Kevin D.


    “One of the best things about PotentialMe OT is that they can fit around my schedule. Sarah would drive to my house for weekly sessions, and when that wasn’t possible, we would have our meetings on Zoom. This allowed me to prioritise my mental health without significantly impacting my busy life.”

  • Review From

    James R.


    “Ever since I joined PotentialMe, I am very impressed with how easy it is to get in touch, how quickly they respond and that they always have the information I need.”

  • Review From

    Rachel G


    “From the first time I met Sarah, I knew that I was never gonna go anywhere else for my therapy. Sarah took a truly holistic approach to my treatment and included things like physical health, my relationship with my family, and my work responsibilities into account when giving me advice. I’m not sure where I would be without her.”

  • Review From

    Ashley S.


    “When I met Sarah, I was in a really bad place. Now, after weekly sessions over the last few months, I’m making steady progress with my mental and physical health, as well as my relationship with my loved ones. I have no hesitation in recommending PotentialMe OT services.”

  • Review From

    Timothy S.


    “When I first got my NDIS Plan, I had a lot of anxiety about managing my NDIS funding but ever since PotentialMe took over, I feel very comfortable and relaxed knowing that all my supports are paid accurately and on time and also feel great knowing how much funds I still have available at any time.”

  • Review From

    Janna M.


    “Gary is very professional and easy to deal with, he has taken the stress out of navigating around my NDIS Plan.”

  • Review From

    Melony D.


    “Gary is always available when I need him, he is very supportive, and I am confident that I am getting the right advice around my NDIS funding.”

  • Review From

    Kevin D.


    “One of the best things about PotentialMe OT is that they can fit around my schedule. Sarah would drive to my house for weekly sessions, and when that wasn’t possible, we would have our meetings on Zoom. This allowed me to prioritise my mental health without significantly impacting my busy life.”

  • Review From

    James R.


    “Ever since I joined PotentialMe, I am very impressed with how easy it is to get in touch, how quickly they respond and that they always have the information I need.”

  • Review From

    Michael A.


    “Sarah really took the time to understand exactly where I was coming from. She made me feel safe and heard and I always felt more confident after my sessions with her. She is always friendly, professional and I could tell that she really cared.”

For more information on how our services can benefit you or your loved ones under the NDIS, contact us at PotentialMe. We are here to support you every step of the way.

Frequently Asked Questions

  • What does an NDIS support worker do?

    An NDIS support worker provides both practical and emotional assistance to help participants live more independently, in line with their NDIS plan. This can include personal care, meal preparation, household tasks, transport, companionship, mental health support, and participation in community activities.


    At PotentialMe, we don’t just connect you with anyone. We recruit, employ, and train our own support workers, then carefully match them to each participant based on their needs, goals, and preferences. This approach gives you consistent, high-quality support from people who genuinely understand your circumstances.

  • How are PotentialMe's support workers different?

    As a trusted NDIS provider, PotentialMe goes beyond standard care by offering specialised support services that focus on both practical help and emotional well-being. Our NDIS mental health support workers are not just general carers; they are trained and experienced in supporting people with psychosocial disabilities, intellectual disabilities, acquired brain injuries, and Autism Spectrum Disorder. We provide support that empowers participants through mental health assistance, skill development, and independence, making our approach unique compared to many other NDIS service providers.

  • What support services does PotentialMe offer?

    PotentialMe provides a wide range of support services to help NDIS participants live with greater independence and confidence. Our dedicated NDIS support workers can assist with personal care, meal preparation, household tasks, transport, and companionship. We also provide support for mental health, daily living skill development, and community participation. By focusing on both practical assistance and emotional well-being, we help NDIS participants achieve their goals and enjoy a better quality of life.

  • Can I choose my support worker?

    Yes. At PotentialMe, we want our clients to feel confident knowing their support worker is a good match for their unique needs. We take into account preferences, skills, and personality fit to give participants the ability to make their own choices. If for any reason you feel a worker is not the right fit, we can adjust and provide another suitable option.

  • What areas do you service?

    PotentialMe is a trusted provider of NDIS support services across Greater Melbourne and surrounding regions. We provide support to NDIS participants through our dedicated NDIS support workers in areas including Ballarat, Bendigo, Geelong, Melton, Werribee, and the Mornington Peninsula. You can find a full list of suburbs and council areas on this page.

  • Do you provide transport assistance?

    Yes. As part of our support services, our NDIS support workers Melbourne can provide safe and reliable transport for appointments, school, work, shopping, recreational activities, and community programs, helping you stay connected and active in your community.

  • Can support workers help with daily life skills?

    Absolutely! Our goal is to empower NDIS participants by building skills such as cooking, cleaning, budgeting, shopping, and communication. These practical skills make daily routines easier while supporting a more independent life and creating the foundation for a better life, helping to boost both confidence and self-reliance.

  • Is PotentialMe a registered NDIS provider?

    Yes. PotentialMe is a fully registered NDIS provider, and one of our core strengths is providing participants with dedicated NDIS support workers. We carefully recruit, train, and match our support workers so clients receive the right person for their unique needs. Once matched, our support workers actively assist participants in managing daily life, building skills, and feeling more confident in their independence. By focusing on both quality and compatibility, we provide consistent, high-level disability support services that make a real difference in people’s lives.


    In addition to support workers, PotentialMe also provides specialised mental health occupational therapy and plan management services. This holistic approach allows participants and families to access multiple supports through a single trusted provider. Whether you are self-managing or plan-managing your NDIS plan, our services can be accessed through your NDIS funding, giving you flexibility and confidence in the care you receive.

  • How do I get started with PotentialMe?

    Getting started is simple. You can call us on 0401 253 681 or make an enquiry through our website. We’ll talk with you about your needs, goals, and preferences, then match you with a support worker who’s right for you.

Contact PotentialMe today to discover how we can support you or your loved one through the NDIS. Let's work together to enhance your quality of life, promote independence, and achieve your goals with confidence.