NDIS Support Workers Heidelberg Heights & Heidelberg West

Disability Support Workers

Your Partner in NDIS Support

PotentialMe brings dedicated NDIS support to participants across Heidelberg Heights and Heidelberg West. We handle the full process of recruiting, training, and matching our support workers so you receive care from someone genuinely suited to your needs, your goals, and your personality. Our focus is on delivering disability support that is reliable, compassionate, and built around who you are as an individual.

A group of people are standing in a circle and smiling.

Compassionate Support

NDIS Mental Health Support Workers

Heidelberg Heights and Heidelberg West sit close to some of Melbourne's most significant health precincts, and many participants in this area already have established clinical teams guiding their care. PotentialMe works directly alongside those teams. We make sure our support workers operate within the framework your clinicians have set, delivering day-to-day assistance that is consistent with your broader treatment goals.


Living with a mental health condition means the ordinary can become exhausting. Isolation creeps in. Daily tasks pile up. Having a support worker who shows up reliably and genuinely understands that experience makes a measurable difference. Our support workers are trained to work with participants with psychosocial disabilities, intellectual disabilities, acquired brain injuries, and Autism Spectrum Disorder.

Key Areas of Focus

How NDIS Support Workers Help

We recognise the uniqueness of each individual and are committed to support services that meet your specific needs and personal goals.

An icon of a calendar on a white background.

Administration 

We assist with day-to-day administrative tasks including scheduling appointments, managing bills, and keeping your weekly routine organised.

A plate with a fork and spoon on it.

Meal Preparation

Our support workers help plan, shop for, and prepare meals that suit your dietary needs, keeping things nutritious and genuinely enjoyable.

A mop, bucket, and broom icon on a white background.

Household Tasks

We assist with light housekeeping, laundry, and maintaining a clean, comfortable living environment so your home feels like a place to relax.

A silhouette of a bus on a white background.

Transport Support 

We provide safe, reliable transport to appointments, work, school, shopping, recreational events, and more.

Two people are sitting at a table talking to each other.

Companionship and Emotional Support

A support worker offers a consistent, friendly presence and real conversation to help you feel connected and valued. We are here to listen, support, and uplift you.

A silhouette of a head with a heart and a cross in it.

Mental Health Support

Mental health is at the centre of what we do. We provide personalised, ongoing support to help participants manage and improve their well-being.

A silhouette of a man standing on a white background.

Development of Daily Living and Life Skills

We work with participants to build the practical skills and confidence needed to live more independently and self-sufficiently over time.

A group of people are connected to each other in a circle.

Social and Community Participation

We actively encourage and facilitate community engagement, helping participants join activities, attend events, and build social connections.

Our Heidelberg Heights and West support workers help participants develop communication strategies and master practical tasks across shopping, budgeting, cooking, and cleaning. We keep the focus on building independence that sticks.

Areas We Service

Local NDIS Support

Our support workers are also active in suburbs close to Heidelberg Heights and Heidelberg West, including Ivanhoe, Bellfield, Eaglemont, and Banyule. If you're nearby, we're likely already in your area.

Greater Melbourne map

What Our Participants Say

In Their Own Words

  • transparent image

    Review From

    Michael A.


    “Sarah really took the time to understand exactly where I was coming from. She made me feel safe and heard and I always felt more confident after my sessions with her. She is always friendly, professional and I could tell that she really cared.”

  • transparent image

    Review From

    Rachel G


    “From the first time I met Sarah, I knew that I was never gonna go anywhere else for my therapy. Sarah took a truly holistic approach to my treatment and included things like physical health, my relationship with my family, and my work responsibilities into account when giving me advice. I’m not sure where I would be without her.”

  • transparent image

    Review From

    Ashley S.


    “When I met Sarah, I was in a really bad place. Now, after weekly sessions over the last few months, I’m making steady progress with my mental and physical health, as well as my relationship with my loved ones. I have no hesitation in recommending PotentialMe OT services.”

  • transparent image

    Review From

    Timothy S.


    “When I first got my NDIS Plan, I had a lot of anxiety about managing my NDIS funding but ever since PotentialMe took over, I feel very comfortable and relaxed knowing that all my supports are paid accurately and on time and also feel great knowing how much funds I still have available at any time.”

  • transparent image

    Review From

    Janna M.


    “Gary is very professional and easy to deal with, he has taken the stress out of navigating around my NDIS Plan.”

  • transparent image

    Review From

    Melony D.


    “Gary is always available when I need him, he is very supportive, and I am confident that I am getting the right advice around my NDIS funding.”

  • transparent image

    Review From

    Kevin D.


    “One of the best things about PotentialMe OT is that they can fit around my schedule. Sarah would drive to my house for weekly sessions, and when that wasn’t possible, we would have our meetings on Zoom. This allowed me to prioritise my mental health without significantly impacting my busy life.”

  • transparent image

    Review From

    James R.


    “Ever since I joined PotentialMe, I am very impressed with how easy it is to get in touch, how quickly they respond and that they always have the information I need.”

  • transparent image

    Review From

    Rachel G


    “From the first time I met Sarah, I knew that I was never gonna go anywhere else for my therapy. Sarah took a truly holistic approach to my treatment and included things like physical health, my relationship with my family, and my work responsibilities into account when giving me advice. I’m not sure where I would be without her.”

  • transparent image

    Review From

    Ashley S.


    “When I met Sarah, I was in a really bad place. Now, after weekly sessions over the last few months, I’m making steady progress with my mental and physical health, as well as my relationship with my loved ones. I have no hesitation in recommending PotentialMe OT services.”

  • transparent image

    Review From

    Timothy S.


    “When I first got my NDIS Plan, I had a lot of anxiety about managing my NDIS funding but ever since PotentialMe took over, I feel very comfortable and relaxed knowing that all my supports are paid accurately and on time and also feel great knowing how much funds I still have available at any time.”

  • transparent image

    Review From

    Janna M.


    “Gary is very professional and easy to deal with, he has taken the stress out of navigating around my NDIS Plan.”

  • transparent image

    Review From

    Melony D.


    “Gary is always available when I need him, he is very supportive, and I am confident that I am getting the right advice around my NDIS funding.”

  • transparent image

    Review From

    Kevin D.


    “One of the best things about PotentialMe OT is that they can fit around my schedule. Sarah would drive to my house for weekly sessions, and when that wasn’t possible, we would have our meetings on Zoom. This allowed me to prioritise my mental health without significantly impacting my busy life.”

  • transparent image

    Review From

    James R.


    “Ever since I joined PotentialMe, I am very impressed with how easy it is to get in touch, how quickly they respond and that they always have the information I need.”

  • transparent image

    Review From

    Michael A.


    “Sarah really took the time to understand exactly where I was coming from. She made me feel safe and heard and I always felt more confident after my sessions with her. She is always friendly, professional and I could tell that she really cared.”

For more information on how our services can benefit you or your loved one under the NDIS, contact us at PotentialMe. We are here to support you every step of the way.

Frequently Asked Questions

  • What does an NDIS support worker do?

    An NDIS support worker provides practical and emotional assistance to help participants live more independently, in line with their NDIS plan. Support can cover personal care, meal preparation, household tasks, transport, companionship, mental health support, and community participation. At PotentialMe, our support workers serving Heidelberg Heights and West are carefully recruited, trained, and matched to each participant based on their individual needs, goals, and preferences.

  • What support services does PotentialMe offer?

    Our support workers assist with personal care, meal preparation, household tasks, transport, companionship, mental health support, daily living skill development, and community participation. We also offer specialised mental health occupational therapy and plan management, giving participants access to multiple supports through one trusted provider.

  • Can I choose my support worker?

    Yes. We match participants based on preferences, skills, and personality fit. If the match isn't working, we will find a more suitable option for you.

  • Is PotentialMe a registered NDIS provider?

    Yes, PotentialMe is a fully registered NDIS provider. Our services are accessible through your NDIS funding whether you are self-managing or plan-managed. Participants in Heidelberg Heights and West can access our full range of supports with confidence.

  • How do I get started with PotentialMe?

    Call us on 0401 253 681 or submit an enquiry through our website. We will talk through your needs, goals, and preferences, then match you with a support worker who is right for you.

Reach out to PotentialMe today and find out how we can support you in Heidelberg Heights and West. Let's work together toward greater independence and a better quality of daily life.